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Reservation Policy Sofitel Hangzhou Xanadu Resort Hangzhou
Rates on our website are quoted in USD. Upon checking out of the hotel, guests will be charged in CNY and the exchange rate from USD to CNY will be calculated based on the daily exchange rate. Please note that in case you are settling your hotel bill in local currency or by credit card, there might be a difference in the room rate due to the currency exchange rate changes.

Cancellation Policy Sofitel Hangzhou Xanadu Resort Hangzhou
Cancellation Policy: If cancelled up to 18:00 on the date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged. Children and Extra Bed Policy: All children are welcome. One child under 12 years stays free of charge when using existing bedding. There is no capacity for extra beds/cots in the room. Deposit Policy: No deposit will be charged. VAT and city/tourist taxes: VAT is not applicable. 15 % service charge per room per night is not included. City/tourist tax is not applicable. Internet: Wired internet is available in the hotel rooms and is free of charge. Meal Plan: Buffet breakfast is not included, breakfast menu is available and costs vary. Parking: Free private parking is possible on site. Pets: Pets are not allowed. The hotel reserves the right to pre-authorise credit cards prior to arrival.